At Auranesta, your satisfaction matters to us. If something isn’t right with your order, we’re here to help.
1. Returns
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You may request a return within 7 days of delivery.
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To be eligible, items must be unused, in original packaging, and in the same condition you received them.
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Certain products (such as custom or perishable items) may not be eligible for return.
2. Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
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Provide your order number and photos of the issue.
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Once approved, we will arrange a replacement or refund at no extra cost.
3. Refunds
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After receiving and inspecting your return, we will notify you of the approval status.
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If approved, your refund will be issued back to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
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We currently do not offer direct product exchanges. If you wish to exchange an item, please return it first and place a new order.
5. Order Cancellations
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Orders can be canceled only before shipment. Once dispatched, cancellations are not possible.
6. Contact Us
For return requests or questions, reach out to us at:
📧 support@auranesta.com